Threadly gives travel agencies, tour operators, and DMCs a single inbox for phone, WhatsApp, live chat, and email — with automatic agent routing, SLA enforcement, and real-time reporting.
Trusted by forward-thinking travel businesses
Travel is personal. When something goes wrong — a missed connection, a booking change, a visa question — your customers need help fast. The old ways of managing that just don't scale.
Conversations buried across personal phones and group chats. No paper trail. No handover when an agent is off. Customers having to repeat themselves from scratch.
Disruptions hit everyone at once. Without structured routing and SLA tracking, your most urgent cases get lost in the noise while less critical queries jump the queue.
No reporting means no accountability and no improvement. You can't manage what you can't measure — and in travel, response times directly impact reviews and repeat bookings.
Threadly is purpose-built for high-volume, relationship-driven support — the kind that wins repeat customers and five-star reviews.
Phone, WhatsApp, live chat, and email all land in one shared queue. Every agent sees everything. Nothing gets missed or duplicated.
New queries are automatically assigned to the online agent with the lightest workload — filtered by channel preference so phone specialists only get calls.
Set first-response and resolution targets per client or team. Get early warnings before SLAs breach — not after the customer complains.
Daily ticket volumes, response times, SLA compliance, and agent performance — filterable by channel, agent, or date range. Export to Excel in one click.
Managing multiple brands or destinations? Each tenant has its own isolated environment — separate agents, separate SLAs, separate settings.
Custom ticket statuses, ticket types, notification rules, and business hours. Set it up to match the way your team actually works.
Today's travellers reach out on whichever channel is most convenient to them. Threadly handles all four — and routes each query to the right person automatically.
Connect any PBX via a simple webhook. Inbound calls create tickets instantly, with full call logs and optional recording playback.
The channel your travellers already live on. Inbound WhatsApp messages become tickets automatically via Twilio — with thread continuity across sessions.
Embed a branded chat widget on your website or booking portal in minutes. One script tag — no developer needed for basic setup.
Route inbound emails by domain or address to the right team. Thread matching keeps multi-message conversations together automatically.
No lengthy implementation projects. No external consultants. Threadly is designed to be live in hours, not months.
Point your WhatsApp number, email domain, and PBX webhook at Threadly. Add your webchat widget to your site. Takes under 30 minutes.
Add agents, set their roles and channel preferences, and configure your SLA policies. Agents choose which channels they handle — no more calls landing on the wrong desk.
Every new ticket is automatically assigned to the most available agent for that channel. SLA clocks start immediately. Your team focuses on helping customers.
Threadly monitors every open ticket against your SLA targets in real time. Breaches are flagged before they happen — not after an angry review appears online.
No setup fees. No hidden charges. Cancel any time. Every tier includes all features — you only pay for the users on your team.
All prices exclude VAT. Annual billing is 10% less per user. Questions? See the FAQ →
Teams across inbound and outbound travel are using Threadly to respond faster, resolve more, and retain more clients.
"Before Threadly, we were managing client queries across four personal WhatsApp accounts. Handovers were a nightmare. Now everything is in one place and our response time has more than halved."
"The SLA monitoring feature alone paid for itself. We used to find out we'd missed a response deadline when a client left a bad TripAdvisor review. Not anymore."
"When a major airline disruption hit during peak season, we had 80 affected passengers in the queue simultaneously. The auto-routing meant every agent was working the right cases without any manual intervention."
Everything you need to know before getting started.