Threadly unifies phone, WhatsApp, live chat, and email into a single shared inbox — with smart routing, SLA enforcement, and real-time reporting tailored to your industry.
No more switching between apps. Threadly brings every inbound channel into a single, prioritised queue your whole team works from.
PBX-agnostic webhook integration. Works with Asterisk, 3CX, Twilio Voice, Cisco, and more. Every call creates a ticket automatically.
Powered by Twilio. Inbound WhatsApp messages route directly into your ticket queue — with full conversation history and agent handover.
Embed a lightweight JavaScript widget on your website in minutes. Chats convert to tickets automatically when agents go offline.
Connect your support inbox via SMTP/IMAP. Incoming emails create tickets; outbound replies arrive from your own domain.
Every industry has different expectations, workflows, and SLA pressures. Threadly adapts to yours — not the other way around.
Purpose-built for high-volume inbound and outbound operations. Intelligent queuing, real-time agent monitoring, SLA dashboards, and full omnichannel coverage — all in one platform.
Explore Contact Centres editionBuilt for travel agencies, tour operators, and DMCs managing high volumes of booking queries, itinerary changes, and last-minute emergencies across every channel.
Explore Travel editionFrom field service and facilities management to hospitality and maintenance teams — keep every job request, follow-up, and customer communication in one organised queue.
Explore Service editionSupport students, parents, and staff across admissions enquiries, course queries, and administrative requests — with routing by department and full audit trails.
Explore Education editionCentralise client intake, matter queries, and document requests. Every communication is logged, attributed, and routable to the right team or fee-earner immediately.
Explore Legal editionHandle client queries, compliance documentation requests, and escalations with the security and audit capabilities that regulated environments demand — across every channel.
Explore Financial editionThreadly is designed to be operational in hours, not months — no external consultants, no lengthy onboarding projects.
Assign tickets automatically based on agent skills, availability, and channel — or configure your own rules. Round-robin, priority, or manual assignment.
Set first-response and resolution targets per team or ticket type. At-risk tickets are escalated automatically before a breach occurs.
Live dashboards and daily trend charts for ticket volumes, response times, SLA compliance, and agent performance — filterable by channel or agent.
Run multiple brands, offices, or franchises from one platform. Each tenant has fully isolated data, users, and settings.
Row-level security on every query. JWT authentication, HTTPS everywhere, EU data residency, and full audit logging included on all plans.
Every feature is backed by a documented REST API. Integrate with your CRM, booking system, or internal tools in days, not months.
Every tier includes every feature. You only pay per user — and the rate drops as your team grows.