Threadly gives service businesses a single inbox for job requests, follow-ups, and field communications — so nothing slips through the cracks and every technician knows exactly what to do next.
Trusted by service businesses that can't afford missed job requests
Service businesses that manage jobs through WhatsApp chats, personal emails, and verbal handoffs are playing with fire. Missed jobs, delayed responses, and SLA breaches are the inevitable result.
When customers send job requests to a personal WhatsApp number, there's no audit trail, no assignment, and no follow-up reminder. Busy periods mean jobs simply disappear from the conversation.
Without a shared system, technicians get job details by phone or voice note, managers don't know what's been attended to, and customers call back because no one confirmed the appointment.
Service level agreements with commercial clients require documented response times. Without automated tracking, SLA breaches go unnoticed until a client threatens to cancel — by which point the damage is done.
Threadly converts every job request into a tracked ticket — automatically assigned, monitored for SLA compliance, and visible to your whole team in real time.
Every inbound job request — via WhatsApp, email, live chat, or phone — becomes a structured ticket. No more jobs buried in chat threads or personal inboxes.
Assign jobs to technicians or field teams with a single click. Technicians get notified instantly and can update job status from their phone — no calls to the office needed.
Managers see the full job board in real time — open jobs, in-progress work, overdue tickets, and field team availability. All in one screen, always current.
Set response and resolution SLAs per customer tier or job type. Threadly flags at-risk jobs automatically — so your team acts before the deadline, not after.
Technicians can attach photos, completion notes, and sign-offs directly to a job ticket. Managers have a full audit trail for every job without chasing anyone for updates.
Track response times, resolution rates, and SLA compliance by technician, job type, or customer — and export reports for commercial client reviews.
Your customers use WhatsApp, email, website chat, and phone calls to log job requests. Threadly routes all four channels into a single queue so nothing gets missed — no matter how it came in.
The most common way customers log service requests. Every WhatsApp message becomes a tracked ticket automatically — thread history and all.
Route job request emails from multiple addresses into the right team queue. Replies stay threaded — no conversation ever gets split across inboxes.
Connect your landline or VoIP system. Inbound calls create tickets automatically so jobs logged by phone are tracked the same as any other channel.
Embed a branded chat widget on your website so customers can log jobs without picking up the phone. All chats become tickets automatically.
No implementation consultants. No months-long onboarding. Threadly is designed to be operational before your first coffee of the day.
Link your WhatsApp business number, email inbox, website, and phone system to Threadly. Most setups are complete in under 30 minutes.
Create technician profiles, set response and resolution targets per customer tier or job type, and configure automatic assignment rules.
Inbound requests auto-assign to the right technician. Managers see the live job board. Customers get status updates. Nothing falls through the cracks.
Threadly monitors every open job against your response and resolution SLAs. At-risk tickets are flagged automatically — giving your team time to act before a breach affects the customer relationship.
No setup fees. No hidden charges. Cancel any time. Every tier includes all features — you only pay for the users on your team.
All prices exclude VAT. Annual billing is 10% less per user. Questions? See the FAQ →
Service businesses using Threadly are resolving more jobs on time, keeping field teams aligned, and finally have the audit trail commercial clients expect.
"We were managing every job request over WhatsApp and things got missed constantly. Threadly turned those messages into real tickets with assignments and deadlines. We've not missed a job in three months."
"Our commercial clients require a signed-off SLA report every month. Threadly generates it automatically now. That report used to take someone half a day to compile — it's now ready in seconds."
"Our technicians used to phone in updates. Now they update the job ticket from their phones. The office always knows where things stand without anyone having to chase anyone."
Everything you need to know before getting started.