Threadly gives financial services firms a centralised, auditable client communication platform — with the regulatory audit trail, complaint escalation controls, and secure channel management your compliance obligations require.
Trusted by financial services firms where compliance is non-negotiable
Financial services firms that manage client communication through personal inboxes and WhatsApp are accumulating compliance risk with every unanswered query — whether they know it or not.
Financial regulators require firms to document every complaint — when it was received, how it was handled, and when it was resolved. Without a centralised system, that audit trail lives in scattered inboxes, WhatsApp chats, and memory. That's not compliance — it's exposure.
FCA, FSB, and most other financial regulators mandate specific response windows for formal complaints. Without automated tracking and escalation, those deadlines slip — and the regulatory consequences of missing them are significant and often disproportionate.
When clients use personal channels to discuss portfolio values, account details, and financial circumstances, that data is uncontrolled, unlogged, and unprotected. The regulatory and data protection risk is real — and growing.
Threadly gives financial services firms a centralised, auditable client communication platform — with complaint tracking, escalation controls, and regulatory reporting built in from day one.
All inbound client queries — email, WhatsApp, phone, and live chat — route into a single managed queue. Every interaction is logged, timestamped, and assigned. Nothing lives in a personal inbox.
Queries flagged as formal complaints follow a dedicated workflow with regulatory deadline tracking. At-risk complaints are escalated automatically — so you never miss a statutory response window.
Every message, status change, escalation, and resolution is logged with a timestamp and user record. Exportable in formats suitable for regulator submission, internal audit, or PI insurance review.
Replace uncontrolled WhatsApp threads and personal email with managed, encrypted communication channels. Client data stays within your controlled infrastructure — not on personal devices.
Set regulatory response windows per complaint type. Threadly monitors every open complaint against the deadline and escalates automatically before the window closes.
Generate complaint volume reports, resolution rate analysis, and regulatory deadline compliance summaries — ready for your compliance officer, board pack, or regulator return.
Financial services clients email, WhatsApp, call, and chat — often switching between channels mid-query. Threadly consolidates all four into one auditable, secure inbox so the full interaction history is available, regardless of how the client reached out.
Route client-facing email addresses into the correct team queue. Thread matching keeps multi-email conversations together. Every email is logged and timestamped the moment it arrives.
Replace personal WhatsApp threads with a managed business number. Client messages become tickets — logged, auditable, and never dependent on a specific adviser's personal phone.
Connect your office lines. Inbound calls create tickets with call logs attached — so even verbal client interactions have a traceable record alongside written communication.
Add a chat widget to your client portal or website. New client enquiries convert to tickets automatically — with a full transcript logged to the audit trail from the first message.
Threadly doesn't require a compliance project or IT overhaul. It works alongside your existing CRM and back-office systems — adding the audit trail and complaint workflow layer your regulator requires.
Route your firm's email addresses, WhatsApp business number, and website to Threadly. Setup takes under 30 minutes — no IT project required.
Set your regulatory response windows, define what triggers a formal complaint, and configure automatic escalation to your compliance officer.
Clients get acknowledged. Advisers respond from a shared queue. Complaints meet their deadlines. Regulators get a complete, exportable record. Compliance is built in — not bolted on.
Threadly monitors every open complaint against your regulatory response deadlines. At-risk matters are escalated automatically to your compliance officer — before the window closes, not after it has breached.
No setup fees. No hidden charges. Cancel any time. Every tier includes all features — you only pay for the users on your team.
All prices exclude VAT. Annual billing is 10% less per user. Questions? See the FAQ →
Financial services firms using Threadly are meeting their complaint deadlines, protecting themselves with a complete audit trail, and finally managing client communication in a way their regulator can stand behind.
"Our compliance officer used to chase advisers for complaint records manually before every regulatory return. Now the audit trail is automatic — every complaint, every response, every timestamp, all in one report. It's saved us hours every quarter."
"We had a client complaint that went to the regulator. Threadly gave us a complete, timestamped record of every interaction — when it was received, when we responded, and how it was resolved. The case was closed in our favour."
"Clients were WhatsApping advisers' personal phones about their portfolios. We had no record, no control, and significant data risk. Threadly gave us a managed WhatsApp channel that's auditable from day one. Our compliance review passed first time."
Everything you need to know before getting started.