Threadly gives law firms and legal departments a centralised, auditable client communication platform — so urgent matters get escalated, nothing falls through during leave, and every interaction is documented for regulatory compliance.
Trusted by legal practices that need to protect every client relationship
Law firms that route client communication through individual fee-earner inboxes are creating compliance risk, client satisfaction problems, and an audit trail that falls apart under scrutiny.
When clients can only reach their specific solicitor, a court date or tribunal hearing creates a communication blackout. Urgent correspondence sits unanswered and clients assume they've been forgotten — or worse, that a deadline was missed.
Without a shared inbox and escalation rules, urgent queries depend on fee-earners noticing them in a full inbox. There's no automatic flag for matters that require a same-day response — and no backup when the relevant person is unavailable.
Law societies and legal regulators require practices to demonstrate professional conduct in client communications. Emails in personal folders are not an audit trail — they're a liability. A centralised record is now effectively a professional obligation.
Threadly gives legal teams a shared, auditable client communication platform — without replacing the practice management systems your fee-earners already use.
All inbound client queries — email, WhatsApp, phone, and live chat — route into a shared queue by practice area or team. Cover is automatic when a fee-earner is unavailable.
Flag ticket types as urgent based on subject keywords, matter type, or sender. Urgent matters are automatically escalated to a supervisor if unacknowledged within your target response window.
Every message, response, status change, and escalation is logged with a timestamp and the user responsible. Fully exportable for regulatory, compliance, or professional conduct review.
Queries route to the correct team — Conveyancing, Litigation, Corporate, Family, or any other practice area — automatically. Each team works from their own dedicated queue.
Set client response time targets by matter type or client tier. At-risk queries are flagged before breach — giving senior partners visibility without micromanaging every inbox.
Access to client communication is controlled at the matter and team level. Fee-earners only see the matters they're assigned to. Admin staff can be granted limited view without access to privileged content.
Clients email, WhatsApp, and call — often switching between channels mid-matter. Threadly consolidates all four into a single auditable thread so the full communication history is always available, regardless of channel.
Route practice area email addresses directly into the correct team queue. Thread matching keeps multi-email matters together automatically — even when clients use different subject lines.
Clients increasingly communicate via WhatsApp. Threadly captures these messages as auditable tickets — no more legally significant communications buried in a personal chat app.
Connect your switchboard. Inbound calls create tickets with call logs attached — so even phone-based matters have a traceable record alongside written communication.
Add a chat widget to your firm's website for new client enquiries. All conversations convert to tickets automatically — with a full transcript for the file.
Threadly doesn't require a system overhaul. It works alongside your existing practice management software — adding the shared inbox layer, audit trail, and escalation rules your firm needs.
Route your firm's email addresses, WhatsApp number, and website to Threadly. Set up practice area queues in under 30 minutes.
Set urgency triggers, response time targets per matter type, and automatic escalation paths to senior fee-earners or partners.
Fee-earners respond from a shared queue. Clients always get a response. Partners have full visibility. Regulators get a complete record. Everyone is protected.
Threadly logs every message, response, status change, and escalation with a timestamp and user record. If a matter escalates to a regulatory complaint or professional conduct review, your firm has a complete, exportable audit trail.
No setup fees. No hidden charges. Cancel any time. Every tier includes all features — you only pay for the users on your team.
All prices exclude VAT. Annual billing is 10% less per user. Questions? See the FAQ →
Law firms using Threadly are responding to clients faster, protecting themselves with a complete audit trail, and ensuring urgent matters reach the right fee-earner — even during court days.
"We had a regulatory complaint raised about a matter where the client claimed we never responded to their emails. With Threadly, we could show the regulator a timestamped record of every interaction. The complaint was dismissed."
"When fee-earners are in court, client queries used to pile up with no visibility. Now they route to the team queue and someone picks up within the hour. Client satisfaction has improved noticeably since we made the switch."
"Clients WhatsApp us constantly. Before Threadly, those messages lived on someone's personal phone. Now they're logged, assigned, and auditable — the same as any email. It's brought us in line with where client communication is heading."
Everything you need to know before getting started.