Threadly gives schools, colleges, and universities a centralised inbox for admissions, student services, and departmental queries — so every enquiry is acknowledged, tracked, and resolved on time.
Trusted by educational institutions that put student experience first
Educational institutions that route student queries through personal staff emails and WhatsApp numbers are creating a support experience that reflects poorly on the institution — and puts students at a disadvantage.
When prospective students email individuals directly, queries get lost during leave, missed during busy periods, and never escalated. Important enrolment opportunities fall through the cracks without any visibility to management.
Without a clear, centralised support channel, students email the registrar, WhatsApp their lecturer, and DM the institution on social media — all about the same issue. Staff end up duplicating responses with no coordination.
Student grievances require an audit trail — especially if they escalate to formal ombudsman or regulatory body complaints. Without a ticketing system, there's no defensible record of how the institution responded or when.
Threadly gives educational institutions a structured, multi-department support platform — so students always know who's helping them, and staff always know what's open.
Queries are routed automatically to the correct department — Admissions, Finance, Student Services, Academic, or IT — based on subject, keyword, or the channel they arrived on.
All admissions enquiries — from email, WhatsApp, website chat, or phone — route into a shared inbox with SLA timers. No enquiry goes unanswered during peak enrolment periods.
Every student interaction becomes a tracked ticket with a full thread history. Staff see all prior communication before responding — no more asking students to repeat themselves.
Set response time targets by department or query type. Overdue queries are automatically escalated to a supervisor. Every response is timestamped for compliance purposes.
Track query volume by department, peak enquiry periods, response times, and resolution rates — useful for staffing decisions during admissions cycles and exam periods.
Every message, status change, and escalation is logged with a timestamp and user record. If a complaint escalates formally, your institution has a complete, exportable record.
Students send emails, WhatsApp messages, live chat requests, and phone calls — often about the same thing, through different channels. Threadly unifies all four into one managed queue so no query is duplicated or ignored.
Route departmental email addresses (admissions@, fees@, info@) directly into the right team queue. Thread matching keeps multi-email conversations together automatically.
Students routinely WhatsApp institutions directly. Threadly converts these into tracked tickets — so responses are managed, not forgotten in a chat thread.
Embed a chat widget on your admissions or student portal. Prospective students get instant responses — and all conversations are logged and assigned automatically.
Connect your switchboard or department lines. Inbound calls create tickets automatically so phone queries are tracked alongside digital channels.
No IT projects. No system integrations. Threadly is designed to be up and running before your next peak period — without involving your IT department.
Link your institutional email addresses, WhatsApp number, and website to Threadly. Your team is live in under 30 minutes.
Create queues for Admissions, Finance, Student Services, and any other teams. Queries route to the right department automatically.
Students get acknowledgement. Staff work from a shared queue. Management has full visibility. Complaints have an audit trail. Everyone knows where things stand.
Threadly monitors every open query against your department response targets. Unanswered queries are escalated automatically — before they become complaints, bad reviews, or formal grievances.
No setup fees. No hidden charges. Cancel any time. Every tier includes all features — you only pay for the users on your team.
All prices exclude VAT. Annual billing is 10% less per user. Questions? See the FAQ →
Schools, colleges, and universities using Threadly are responding faster, handling admissions more professionally, and finally have the audit trail they need when complaints escalate.
"During peak admissions, our team was drowning in emails across four different inboxes. Threadly gave us one place to manage everything. Response times halved and nothing gets missed now."
"Students were WhatsApping lecturers directly with admin queries. Now we direct everyone to one number, and the right department handles it. It's professionalized our whole student support experience."
"When a student complaint went to the ombudsman, we had a complete record of every interaction — date, time, who responded, and what was said. Threadly's audit trail made our case clear and defensible."
Everything you need to know before getting started.